At ShopAgain.pk, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our refund and return policy below.

 Eligibility for Returns

• Returns are accepted within 7 days of receiving the product.
• The item must be unused, undamaged, and in its original packaging.
• Customized products (e.g., personalized leather wallets, custom prints) cannot be returned or exchanged, unless there is a defect.

 Refund Process

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days via the original payment method.

 Exchanges

• If you received a damaged or defective product, you may request a replacement within 3 days of delivery.
• Contact our support team with photos of the damaged product for quick resolution.

 Non-Returnable Items

• Personalized/customized products.
• Sale or discounted items.
• Items damaged due to misuse or mishandling.

 Return Procedure

• Contact our customer support at [email protected] or WhatsApp +92 370 2035156 to initiate a return.
• Ship the product to our return address (shared upon request).
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

For further assistance, feel free to reach out to us!